Conflict management based on values and norms is one of my passions. In the last few years, I have had the privilege to lead training workshops at some of the Masters programmes at Chalmers University of Technology. Last week, I was back at Chalmers, working with students from the whole world, talking about assumptions, values and norms, see presentation attached to this post.
In most places where I have worked in the past, the limiting factor for success has been communication skills and ability to identify and handle conflicts. These are topics that most Engineers are afraid to talk about, especially when we come to feelings, needs and personal values. Fortunately, there are initiatives to include this in the curriculum, and these workshops are an example of that.
I often use the “Barnga” card game as an experience exercise to feel inside how norm conflicts play out. It is a brilliantly designed game by Thiagi, and you can get a copy on Amazon here.
The MSc programs are much more international now compared to when I went to Chalmers University in the last century, which is really a big advantage for the students who realize the value of this. The international students generally have more work experience and often in multiple countries. It is a gold mine of experiences that the rest of the group can learn from.
Here is the presentation material that I used in the workshop:
If you are interested in more anecdotes about culture and conflicts, check out my book “Deliver”.